FAQ

We work hard to ensure that our customers are completely satisfied with their purchases and enjoy their shopping experience with Cork & Plate. Below we have provided answers to some common questions that you might have about Cork & Plate. If your question isn't answered below, please reach out to us at info@corkandplate.com or connect with us on Facebook, Twitter, and Instagram. We would love the opportunity to provide you with great products and customer service! If you are so inclined, please tell a friend about Cork & Plate!

Inquiries

All inquiries including customer service, orders, and products should be directed to info@corkandplate.com or message us through Facebook Messenger at Cork & Plate. We will respond as quickly as possible.

Shipping

Some products are maintained in our inventory while others will ship directly from our suppliers. Therefore, some orders may be split into multiple packages. However, you will only be charged once for shipping. If your order requires multiple packages we will cover the additional shipping costs. Additionally, we subsidize part of the cost of shipping. Most orders of in-house items are shipped via USPS and usually ship the next business day. Orders that are shipped from our suppliers may be shipped FedEx or UPS.

Refunds/Returns

Our ultimate goal is that you are satisfied with your purchase. In the event that you have received a damaged or defective item we provide for refunds or returns within 30 days of purchase. Returned items must be unused and in the original condition that you received them. If you received a damaged or defective item please email us immediately at info@corkandplate.com so that we can resolve the issue.

If a damaged or defective item has been modified in any way after you received it, you may only be entitled to a partial refund.